Return & Refund



You ordered by mistake or when to replace it

We offer a 100% Money Back Guarantee on all our products! 
To fully satisfy you, we have put in place a simple and efficient return policy.

You have received your article but are not satisfied with it,

No worries! You can return your item to us within 14 days of receipt if the item is in the same conditions as received (With the orange tap, the orange tips, clean, completed and not damaged or tinkered) 

if this is not the case, The return can be refused, will be null or partial according to the loss of value of the product. 


Here's how to do it in 2 steps:

1. Contact us at the following address: contact@gelblastergun.com to let us know that you are going to make a return
2.Send your article accompanied by the form to the address we will send you by email. 
After receipt of the article in our warehouses, we will refund you or make a discount code to buy new product. 

Return shipping costs  are at your expense. Shipping fee are not refund. 

Return shipping costs  are free for an exchange




If you think the product in your order is broken or defective

Please contact us within 3 days after receipt of the package. 

Sometimes your package may be mishandled during delivery but not worry. 
Most problems are easily solved without a return.


In these cases, contact us at contact@gelblastergun.com with the following details:

  • Your order number
  • The description of the problem (breakage, faulty item,...)
  • A photo or video

Our customer service will solve the problem and bring you a solution.  

Only our technicians and their years of experience can determine if the product is damaged or not.
A bad handling can make you think that the product is damaged, but it is not, it can be just misused.

Most problems can be solved with advice and techniques.
We prefer this before an exchange because it is faster, easier and more environmentally friendly.
If we really have tried everything together, we replace the product.

Note:

 If the gel balls jammed, this is not a reason for the gel blaster not to work, just a gel ball size problem. 
You just have to follow the procedure and enlarge the balls correctly. You will see, the problem will be solved

 

You didnt received the product 

The customer must follow the package with the tracking number he received.
In case of problem with the tracking, you must contact the carrier to open a reclamation, then contact us at contact@gelblastergun.com with the following details:

  • Your order number
  • The description of the shipping problem 
  • Reclamation proof to the shipping company

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