Return & Refund

RETURNS & REFUND

We offer a 100% Money Back Guarantee on all our products! 
To fully satisfy you, we have put in place a simple and efficient return policy.

You have received your article but are not satisfied with it,

No worries! You can return your item to us within 14 days of receipt if the item is in the same conditions as received (With the orange tap, clean, completed, not damaged...)


Here's how to do it in 2 steps:

1. Contact us at the following address: contact@gelblastergun.com to let us know that you are going to make a return
2.Send your article accompanied by the form to the address we will send you by email. 
After receipt of the article in our warehouses, we will refund you or make a discount code to buy new product. 

Return shipping costs are covered in most cases or the return costs are at your expense. 




A product in your order is broken or defective

Please contact us within 3 days after receipt of the package. 

Sometimes your package may be mishandled during delivery but not worry. 
Most problems are easily solved without a return.
The product does not shoot, it is in 90% related to the gel balls. etc.


In these cases, contact us at contact@gelblastergun.com with the following details:

  • Your order number
  • The description of the problem (breakage, faulty item,...)
  • A photo or video

 

Our customer service will solve the problem and bring you a solution.  

 

Product not receive 

The customer must follow the package with the tracking number he received.
In case of problem with the tracking, you must contact the carrier to open a reclamation, then contact us at contact@gelblastergun.com with the following details:

  • Your order number
  • The description of the shipping problem 
  • Reclamation proof

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